Frequently Asked Questions
Quick answers about ordering, shipping, delivery, and returns at Hunting Equipment USA.
Common Questions
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking details. You can also check your order status anytime by logging into your account on our site.
What are your shipping policies?
We offer free shipping on all orders of $1,300 or more. For orders below that threshold, shipping costs are calculated at checkout based on weight, dimensions, and destination. We work hard to set accurate shipping rates, though we reserve the right to request additional shipping charges if necessary.
Do you ship during the holidays?
Yes, we ship year-round. During peak holiday seasons, please allow extra processing time. We recommend placing orders early to ensure timely delivery before major hunting seasons or holidays.
What is your return and refund policy?
If you're not satisfied with your purchase, you may return eligible items within the return window. Products must be in original, unused condition with all packaging. Once we receive and inspect the return, we'll process your refund to the original payment method. Please contact our support team to initiate a return.
How long does delivery take?
Delivery times vary based on your location and the shipping method selected at checkout. Most orders are processed within 1–2 business days. You'll see an estimated delivery window during checkout before you complete your purchase.
Can I change or cancel my order?
We process orders quickly, but if you need to make a change or cancel, reach out to our customer support team as soon as possible. We'll do our best to accommodate your request before the order ships.